Privacy Policy

This policy explains what ClipMe AI collects when you sign in and make a video, where your photos and videos are stored, and when they are deleted.

What we collect

• Account details. When you sign in with Google we receive your name, email address and profile picture, and we create an account for you.
• Photos you upload. Reference photos of faces, uploaded only when you start a video.
• Generated videos. The videos we create for you from those photos.
• Task and credit records. For each video task: the video template you chose, when it was created, its status, the credits it cost, whether original sound was kept, and the time you confirmed you have the right to use the photos. We also keep your credit balance and credit history.

Private storage of photos and videos

Photos and generated videos are stored in a private storage bucket. Nothing in it is publicly listed or reachable by a plain URL. When you view or download a file, we create a short-lived private link for your account that expires within one hour. Anyone who has that link can open the file until it expires, so do not share it. We do not publish your photos or videos, and they are not shown on our public pages.

How long we keep them

• Photos are deleted automatically 7 days (168 hours) after upload.
• Generated videos are deleted automatically 14 days after they are created.
• Task and credit records are not deleted when the files expire. They stay with your account until you delete the account.

Download any video you want to keep before it expires. Once a file has been deleted we cannot restore it.

Deleting earlier

You can delete a photo you uploaded at any time from the studio page.

You can also delete your whole account from Profile. This removes every photo and video stored for you, your task and credit history, and your sign-in details. It cannot be undone. If a video is still being generated, wait for it to finish first. We keep each payment record (PayPal order and capture numbers, amount and status) without your name or email, so we can handle refunds and disputes. PayPal may keep its own records under its own policy.

Individual generated videos cannot yet be deleted on their own, so they stay until the 14-day expiry unless you delete the account. If you want one video removed sooner, email us at the address below.

Who else handles your data

• Google handles sign-in.
• Our storage provider hosts the private bucket described above.
• An AI video generation provider receives your reference photos, through short-lived private links, so it can create your video. It sees the photos only to produce your video for you.
• A payment processor will handle payments once purchases open. We will not receive or store your full card details.

We do not sell your personal information.

Photos of other people

Upload only photos of yourself, or of people who have clearly agreed to be used. You must tick a confirmation before each generation, and we record when you did. See our Terms of Service for the full rules.

Cookies

We use only essential session cookies for sign-in and local browser storage for your preferences, such as theme. Photos you pick before signing in are kept temporarily in your browser until you sign in, for up to 2 hours.

Contact

For privacy questions or to ask us to delete a file earlier, email support@clipmeai.com.