When credits are returned automatically, and how to ask us about a charge you think is wrong.
2026/11/03
Purchases are not open yet. This policy applies from the first purchase.
If a delivered video has an obvious generation defect, email support@clipmeai.com. We will check it and refund you quickly. Please contact us before opening a PayPal dispute.
Credits are deducted when you start a generation. If the generation fails, the full credits for that video are returned to your balance automatically, with no request needed. This also applies if a generation is still unfinished after 15 minutes. The refund appears in your credit history.
Unused credits can be fully refunded within 7 days of purchase. Email support@clipmeai.com with your account email and transaction ID to request a refund to your original payment method. Credits do not expire.
If you were charged in error, for example a duplicate payment, email support@clipmeai.com with your account email and the transaction ID. We review each request. Where a charge was made in error, we refund it to the original payment method.
Refund questions: support@clipmeai.com.